How to Complain About a Funeral
If you’re not satisfied with the services provided by a funeral director or other party involved in the planning of a funeral, you may feel you want to file a complaint. While it may be uncomfortable to voice your concerns during such a difficult time, you have every right to express your grievances and seek resolution.
What Are Your Rights?
It’s important that after you pay for a funeral, you get the funeral service that was agreed with reasonable care and skill, within the time agreed, and at the agreed cost. If the funeral director has deliberately misled you about the cost of the funeral, they may have broken the law and you should report them to the Trading Standards.
How To Make A Complaint
There are a few steps you can take to make sure your complaint is heard and addressed appropriately. First, try to raise your concerns directly with the funeral director or provider of the service. If you feel uncomfortable or unable to do so, you can contact their professional organization or regulatory body to make a formal complaint.
It’s important to note that the process of making a complaint may differ depending on your location and the laws governing funeral services in your area. Make sure you do your research and understand your rights before proceeding.
It’s also worth considering hiring a solicitor or seeking legal advice if you feel that your complaint is not being taken seriously or if you’ve suffered financial or emotional harm as a result of poor service.
Remember, funerals are an important event that should honour and celebrate the life of the deceased. If you feel that the services provided fell short of this goal, don’t hesitate to speak up and seek resolution.